This Pixel Policy explains the different types of pixel defects and defines acceptable defect levels for each type.
Tracks of transport Damage can be found on the packaging and/or the product.įor AOC monitors we follow Pixel Policy -ISO 9241-307 Class 1.
The perceived issue is due to a missing accessories which can be send to the customer.
All accessories (stand, cables, remote) are available with the product in the box.
As indicated in the warranty conditions only the Date of Purchase indicated on the retailer invoice is accepted as prove of being sold.
There is a maximum of 14 + 3 calendar days between the Date of Purchase and the Customers Contact Service Channel Date.
#AOC MONITOR SERVICE USA SERIAL NUMBER#
The product is packed in its original packaging, serial number on the product and the box are identical.
Specific criteria which need to be verified to result in a DOA-OK, Monitors which do not meet all criteria are DOA-NOK. We have the right to claim the costs for any missing parts or any other Customer Induced Damage (CID) which we receive. In case of a justified DOA claim, the same product as the defective product will be offered to you as a replacement. A proof of purchase (POP) must be provided for you to apply for a DOA request and your defective product must be returned completely in the original box with all the accessories included. We are offering a DOA period of 14 calendar days**, beginning on the date of your purchase. **Subject to local warranty conditions by law. In case of a missing proof of purchase (POP), the warranty period is considered to have started from the date of manufacturing indicated on the product or from the serial number of the product and will end after 39 months. Within the warranty period, any AOC displays with manufacturing defects or faulty components will be repaired or replaced at no additional charge. We stand behind the quality of every monitor with a generous 3 years warranty.